We’re here to help.
For questions, issues, or feedback about the Rukn app, reach out directly — we typically reply within one business day.
Rukn, Shaheed Park, Kuwait City, Kuwait
Points are credited within a few minutes of your order being completed. If it’s been longer than 10 minutes, email us with your phone number and we’ll sort it out.
Open the app → tap your profile (top-right) → scroll down to Session → tap Delete account. This permanently removes all your data.
Make sure your phone number includes the country code (e.g. +965 for Kuwait). If the SMS still doesn’t arrive after a minute, email us and we’ll manually verify your number.
This can occasionally happen if the internet connection drops at the moment of payment. Email us with your phone number and payment amount and we’ll reconcile it immediately.
Email [email protected] with the subject line “Data Request” or “Privacy Concern”. See our Privacy Policy for full details.
You can also send feedback, bug reports, or suggestions directly from the app. Go to Profile → Send feedback.